These Terms and Conditions ("Terms") govern your use of the Gentle Force Counseling Services website and your interactions with Gentle Force Counseling Services ("Gentle Force," "we," "us," or "our"), including scheduling, communications, and clinical services. By accessing our website, submitting a form, scheduling an appointment, or receiving services from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
By using this website or engaging with Gentle Force Counseling Services in any capacity — including browsing our site, submitting a contact or intake form, scheduling an appointment, or receiving services — you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated into these Terms by reference.
This website, our contact forms, our text messaging communications, and our email are not monitored 24/7 and are not intended for use in a medical or mental health emergency. If you or someone you know is experiencing a crisis, is in danger, or needs immediate assistance, call 911, go to your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Prohibited uses include, but are not limited to:
We reserve the right to restrict or terminate your access to the website at our discretion, without notice, for conduct that violates these Terms or is otherwise harmful to our practice, staff, or other users.
Scheduling an appointment through our website, by phone, or by text does not guarantee availability until confirmed by our office. We ask that you provide as much advance notice as possible if you need to cancel or reschedule an appointment.
Fees related to cancellations and no-shows are generally not billable to insurance and are the responsibility of the client. Please contact our office directly with questions about our specific cancellation policy.
Where offered, telehealth (virtual counseling) sessions are provided through a secure, HIPAA-compliant platform. By participating in telehealth services, you acknowledge that:
If you provide us with your phone number and opt in to receive text messages, the following terms apply, consistent with our Privacy Policy:
Consent: By opting in, you consent to receive text messages from Gentle Force Counseling Services related to appointments and client communications. Consent to text messaging is not a condition of receiving services.
Message Frequency & Rates: Message frequency varies. Message and data rates may apply.
Opting Out: Reply STOP at any time to opt out, or HELP for assistance.
No Third-Party Marketing Use: Text messaging opt-in data and consent are not shared with third parties for marketing or promotional purposes.
Text messages and emails are not secure methods of communication. Please do not use text or email to share sensitive clinical information or to report an emergency.
You are responsible for providing accurate insurance and billing information. While we may assist in verifying benefits or submitting claims as a courtesy, you remain responsible for any charges not covered by your insurance, including deductibles, copayments, coinsurance, and services deemed non-covered by your plan. Payment terms, accepted insurance carriers, and self-pay rates are provided separately during intake.
All content on this website — including text, graphics, logos, images, and design elements — is the property of Gentle Force Counseling Services or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.
Our website may include links to third-party websites, insurance portals, or telehealth platforms provided for your convenience. We do not control and are not responsible for the content, privacy practices, or terms of use of any third-party site. Accessing linked sites is at your own risk.
This website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free, or that any information on the site is complete, accurate, or current.
To the fullest extent permitted by law, Gentle Force Counseling Services and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or our services, even if we have been advised of the possibility of such damages. Nothing in these Terms is intended to limit liability for clinical negligence beyond what is permitted under applicable Pennsylvania law.
You agree to indemnify and hold harmless Gentle Force Counseling Services, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, misuse of the website, or violation of any rights of a third party.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania.
We may revise these Terms from time to time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
If you have questions about these Terms and Conditions, please contact us: